BE it.

Get clear about your intention and goal in any conversation, beforehand. (definitely)

Bring more rigor to the words you choose. (absolutely)

Clarify your message. (important)

Know that every conversation you have is causing something, so be intentional. (more than you realize)

Watch and manage your tone, body language and facial expression, as they can speak louder than your words. (truth)

...Those tenets are a big, and  bring big impact. I coach to them all the time, as they start to get at the power of our communication. Because communication is so much more than the content of our words. 

There’s the intent or goal of the communication…. what we want to HAVE out of it.  So many skip this step, yet it can make all the difference, when inserted right before diving in to an exchange... Out of this communication, I want to have… agreement? collaboration? the other person put in their place? Hm. 

Then there’s the delivery. Those nonverbal messages we’re sending (tonality, facial expression, body language) as we communicate… what we DO in the conversation. 

Of those parts… people get and trust what we’re DOing in the conversation more than the content.  If I'm saying one thing, but messaging another in my tone, body language and facial expression, you'll go with the nonverbals.  There’s often a huge disconnect between the messages coming from our words and from our delivery (picture a teacher/coach/boss talking to their brood about getting fired up in an expressionless way).

And yet there’s another lesser-known key to it all.  Even more powerful than what you’re DOing in in that standard formula of words + tonality + facial expression/body language… is what comes before any of that, and could be sabotaging the whole thing for you. You’ve had interactions where you said the right things, did the right things, but actually didn’t get the impact you wanted, right? I certainly have.

In those moments of frustrated communication, we get in our own way because it’s more than what we say or how we say it.  Despite message, word rigor, causality and nonverbal awareness…

It’s about who we’re BEing. 

That is... who are you mentally, emotionally and physically being at the time?  What State are you in?  What’s your mindset? Here’s the challenge… We all have countless versions of ourselves which we end up BE-ing at any moment, without ever thinking about it. Yet rarely do we create a moment to check it, and make sure it’s the version we need to BE in the moment for what we’re trying to accomplish.

I can BE: calm, nurturing, positive, connected, excited, all-in committed, inspiring, partnering, empathetic, flexible, curious, interested, loving, patient, listening, disarming, lighthearted, open, laser-focused, empassioned, relentlessly optimistic, intense in a motivating way…

I can also BE: distracted, pushy, steamroller-y, defensive, submissive, impatient, cynical, rigid, negative, resentful, judgmental, task-y, inaccessible, fake, passive-aggressive, aloof, insensitive, closed off, already decided, intense in an intimidating way…

We could pick any one of those (BEs), and quickly predict how it would impact what I might DO differently in each one, and then what I might Have as a result. Pretty simply: 

Be: Open

Do: Really listen with full attention, truly imagine and try on every idea another person is saying, allow uninhibited connections to occur, build on them. Communicate ideas about how we can work together. Keep body language open, relaxed, possibly leaning in. Eye contact is direct, connecting. 

Have: Collaboration with my partner

Now go back through that Be-Do-Have plan changing to BE-ing Defensive instead of Open.

The whole thing changes and now doesn’t work, right? If I really tried to force those same behaviors (the DO) from a place of really BEing defensive- I’d come across as inauthentic, and in no way get true collaboration with my partner out of that conversation. This type of communication fail happens all the time. The challenge is that we focus too much on what to DO, when who we’re BE-ing may be all wrong. This is usually because we just don’t think about it, or because we think it’s not visible to anyone else. We, as the wired-for-action creatures that we are, focus on what we should DO, best practice, and steps to the goal. Yet those only succeed if we’re executing them from the right place, which we may or may not have set consciously.  I can use all the right words with the right message, even taking the right steps, but get no buy-in if I’m coming from a place that doesn’t match my outcome. That BE has everything to do with powering my impact, message, tonality, nonverbals and emotional energy… beyond the words I’m speaking.

Lately I’ve been bringing more attention and intentionality to this awareness before interactions. The results are powerful. With a client recently, I focused on BE-ing light, flexible and effortlessly positive- even while presenting a paradigm-altering idea. They were surprisingly agreeable and open to it.  This was significant since I had presented the exact same idea to the same client a few weeks before, and they not only hated it, but were resistant, upset and unhappy with me about it. After that didn’t go well, I had to admit to myself that I was irritated with them, BEing insensitive, pushy and a know-it-all (all unconscious). It didn’t matter how right for them my good my ideas were- all they got was the pushy know-it-all I was BEing, so of course they weren’t engaged by my idea! Owning that, doing what I needed to do to come back BEing authentically positive, flexible and lighter... I had a completely different result. 

The lesson for me?  

Who I’m BEing will always speak louder than anything coming out of my mouth (and can’t be hidden in my nonverbals to those who know how to read them).  Before I respond or communicate I must first get clear on what Intention I want someone to feel in my communication, and focus on it.  Get myself present- IN it.  Then go!

So…

Try this out: 

Develop an awareness in the moment of who you’re BE-ing and what it’s causing. 

After interactions with people, ask yourself: 

• What did we both Have at the end of that interaction? This is the result, the takeaway- both concrete and invisible? 

Examples: we both had frustration; or connection; or a great solution we couldn’t have gotten to alone

• What did I Do in that interaction to cause what we both ended up with? 

Examples: I didn’t really listen; I really listened and empathized; I acknowledged and built on his ideas

• Who was I BE-ing in that interaction? 

Examples: I was being impatient; present in their world; open and partnering

The more you do this, them more you’ll be able to catch yourself in the moment and make adjustments. 

Before you respond or communicate in a moment, pause to get clear on what you want someone to feel in your communication, or what you want to come out of it. Then find the corresponding way of BEing that could cause that, see if it’s different than where you are, and shift it.

Notice your patterns. Do conversations seem to end in frustration when you’re coming into them BEing defensive? Are you able to have your best moments of connection with people when you allow everything else to go out of your head and are just BEing present in and focused on their world? When you’re rushed, do your interactions become tense (perhaps you’re BEing tense when you’re slammed with other stuff)? Do you tend to have better or worse interactions/influence with certain people, or with particular settings, which may be triggers for who you’re BEing?  

Experiment with different ways to BE in your interactions. In low stakes situations (where you have a lot more control over your emotions), try isolating different versions of who you’re going to BE in a conversation beforehand, get yourself there, and notice what happens. As you continue to do this, you’ll get more precise and faster at it. Eventually, you’ll be able to do a quick reset with yourself going from interaction to interaction.

The true power of connecting with others in communication of any kind (leading, teaching, influencing…) comes down to this essence of who you are BEing in the moment. It powers your impact, message, tonality, nonverbals and emotional energy… before and beyond the words you’re speaking.

©SarahSinger&Co. 2014

Impact Everywhere

Scenario #1:                                     

I got 20 minutes with a group of bright, talented new hires last week in a new company I’m working with. It was a spontaneous decision to have them spend a few minutes with me as the expert coach since I happened to be in the building during their onboarding. I knew that this might be my only window to make impact with them (never met them before, might never see them again), so I went for it. I dove in, assessed where I could focus for the most impact, coached them individually and as a group pretty intensely, watched their thinking shift, then I was out. I intentionally made positive impact that would change some things about how they see themselves going forward.

That’s a really good twenty minutes to me. I measure my work’s accomplishment in level of  impact I have on people. In this case, I actually heard feedback today from that group last week who reported my twenty minutes with them as the most powerful in their ten day onboarding process. “She pushed hard, but not in a confrontational way, and pulled stuff out of me I didn’t know I had.” Awesome.

Overt acknowledgments are pretty nice. Yet most of the time I have to go on the cues I get in the moment (you, too, can develop the sensitivity to see the moment of shift for another person if you’re looking for it).  I maximize the moment to create a shift and then trust that it’s going to have marinating, multiplying impact as that shift takes root in their thinking after I’ve gone.

 Scenario #2:                                                                                      

A crew of city engineers were doing the final reseeding and strawing next to the street they’d been working on yesterday, as I jogged through them on my regular path .

“Thanks for doing this- it makes a big difference, and it’s going to look really good when you’re done!” 

That shoutout takes 5 seconds to say, doesn’t slow down my run at all, and can actually be the one nice acknowledgment those guys get that day for their work making a positive difference in other people’s lives.

...Which brings more meaning and satisfaction to what they do. And maybe causes them to feel more pride in their work and the positive effect it has in the world. Which makes them happy. And maybe sparks them to think about and acknowledge other people in the same way. Which carries it on…

Except I didn’t say it. 

Instead I just smiled and said “Hi,” as I continued to run past. I thought it, but it didn’t fully occur to me to verbally acknowledge them and my appreciation of their work until I was already too far down the road, out of earshot.

Missed moment. 

As soon as I ran past, I knew I’d missed it. I could’ve said something right there and made positive impact for that whole crew. I actually spent several of the next minutes of my run regretting that moment and thinking about this very idea of how easy it actually is to make more positive impact by just becoming more aware in those moments of opportunity.

So, I ran a little harder and faster, hoping I’d get back to those guys while they were still there, and make it right. When I did, many of them had gone, but a few remained. I ran up to them and delivered that simple little acknowledgment. A ten second exchange, I watched their thinking shift, then I was out. In that quick ten seconds, a little caught off guard, they went from surprise, to really getting what I said, to big-grin, standing up-a-little-straighter satisfaction of being newly proud of their work and acknowledged for it by someone in the world. They played it off casually, but I knew I’d struck a chord. I intentionally made a positive impact that would change some things a little about how they see themselves going forward that day. And I didn’t even lose time off my run.

That’s a really good ten seconds to me. Not as good as if the whole crew had been there to feel it, but a difference made for those few guys. Think starfish story,“I made a difference for that one.” Not as big and dramatic as Scenario #1, but who’s to say?

It’s right there.... 

Okay… so maybe this idea of making impact is one that I think about more than other people, yet I’m clear that this is way bigger than what I do for a living. We could consciously be making positive impact 100 times a day if we actually paid attention to the moments of opportunity we’re passing by all the time.

I can drop a pebble in a pond, and watch it as it disappears to the bottom of the pond. I may notice the ripples my pebble causes, but how often do I follow them, making impact somewhere else, 90 degrees and a good distance away from where I focused my pebble in the water?  Bucky Fuller coined the term Precession, the idea that there’s impact happening at 90 degree angles from our focus all the time, like those ripples reaching out to the edges you can’t even see in a pond. I choose to turn an otherwise disconnected moment near someone else (think standing in line at the grocery store) into one of connection and positive impact, and who knows what that might ripple into for that person?

I’m convinced of the truth that every single interaction we have in the civilized world has an impact on someone else. 

If you can think of an exception, please let me know, as I haven’t found one yet.

Sometimes it’s direct, sometimes it’s delayed, and sometimes it’s in that ripple effect that happens in the pebble-tossing of our actions/words into the shared pond of our collective awareness. Just in the range of what we intentionally do and say to make impact and the ripples that causes without our even noticing... it’s staggering, and everywhere.

Kaizen is a Japanese concept referring to small, seemingly imperceptible changes over time which yield a big difference in the end. The impact we have in the course of an hour, day and so on can be much like this. Lots of little choices and interactions, over time...

Let’s first establish that a moment of interaction can fall within a huge range from me jogging past you and just making eye contact briefly, to stopping to say something that really touches you, makes a positive difference and sticks with you. There’s a pretty big range in-between. And- there’s the negative version of this range… I could jog right by, not noticing you, or stop to say something that really offends or hurts you, which then makes a negative impact, and sticks with you.

We have so many kinds of interactions in just the course of one day. See if you can count the number of possible moments of interaction you’ve had in the last few hours. Not just the moments you interacted with someone, but all the openings when you could’ve. Just this morning in the hour before my three kids left for school, I lost count of the moments with them where I actually was or could be making impact on their state, thinking, beliefs or course of their day. Every look exchanged (smile or scowl?), every word choice, every topic chosen influences. Just in the course of writing these few paragraphs, I’ve had eight emails, two calls and one live conversation come in (I let them all go until later), all representing potential moments of impact (on me as I read them, on another, as I reply). I also posted a few times on Facebook and Twitter today, each post an opportunity to impact lots of people with a few simple keystrokes.

This is one of those concepts that worms its way into your thinking, and then you start noticing it everywhere. So- we’ve got an opening here to gain new awareness going forward. What if we started considering our impact everywhere in all of those moments, and consciously chose to make them count meaningfully with positive impact?

Here’s a start:

•  Reflect on the last few interactions or opportunities for interaction you’ve had (even with strangers). What impact did you have? Even if you ignored them, you had impact of some kind, so own it.
• Think about how you could’ve used those moments to make positive impact somehow.
• Going into your next interactions, consciously choose to connect with or contribute to someone. Notice something positive (even the most cynical can see it), then actually acknowledge it out loud to that person.
• Notice the moments you encounter everywhere, where you actually have a choice, but never even considered.
• Notice the moments you make negative impact. Maybe intentionally, maybe not, pay attention to how your inattention or sour state get on other people. (We’ve all been there)
• Be willing to give with impact in the 5-minute Favor, as Adam Grant shows us. You can create big movement for someone in very little effort.

It all counts. I assess the maximum impact for the moment, and dive in as the work I do every day. You could too. Yet the small, little moments not only make impact, but ripple and multiply into impact we can’t even measure.

Go.

Closer Than They Appear

My mom’s rear-view mirror always had etched onto it:

Objects in mirror are closer than they appear.

So it turns out that this standard-issue reminder about perception applies to our own psyche, as well.

When we get to the part of my training where I ask people to identify a spot in their lives where they need to step up or out or through something, many people find something BIG.  It’s often having to do with a person they need to confront or a thing they’ve needed to do for a long time, which they’ve been allowing to suck their energy and hold them back in their productivity or happiness for weeks, months or years.  Most people have a few of these things rattling around, sort of like extra weights they’ve been carrying around with them.

So, I help them to stand up to the BIG thing, and commit to busting through it to the elusive “other side” which is alot like those things in the rear-view mirror… much closer than it seems.

It often comes down to a conversation they need to have with someONE or a new behavior that they need to just DO or try.  I coach around it, sometimes even set up full plans of attack for getting their State just right, and all the support they need to hold that State, follow through and not bail at the last second.

In my work with thousands of people who have gone through this very process, I’ve found something in common which takes me back to the rear-view mirror…

Leading up to the actual breakthrough (which is often just a moment), people will actually spend hours of time thinking about it, obsessing about it, rehearsing it or just worrying about it before they actually do it.  The good news is that this is replacing the countless hours of stress, upset, distraction and worry that they had been spending regularly on it before they chose to break through it.

So finally, they get to the moment of truth.

They get into State (or not, which makes it more painful), they DO the big thing, and they’re through to the other side.  The act or conversation took minutes.  It’s over.  The energy suck that had been draining their will and focus is cut off, and there’s a proud mix of adrenaline, relief and newfound energy afterward.  Then the realization…

Obstacles are smaller than they appear.

It wasn’t that big of a deal in hindsight.  All of that worrying and prep, and they broke through it in moments.  To me as a coach, the most important thing is the equation of time spent that comes in the debrief:

Number of sucked hours of worry/upset/stress/energy you are losing in thinking, worrying, avoiding by not doing it

VS.

Moments it takes to just do it and be through to the other side

Simple equation of time investment.

Easy?  Not really, which is where Comfort Zone and coaching like mine come in.

But simple? ABSOLUTELY. For me, this math is what gets me to finally get out of my head and do the uncomfortable but liberating thing.

Maybe we should change what’s etched in our rear-view mirrors as a constant reminder, so we can save all that time and energy, and just step up and out in the first place?

©SarahSinger&Co. 2013

The Power of STATE, Part 1…

Ever fallen asleep while reading in bed?
Your body did that.                                                                                                            

Ever blush when you were trying hard to keep your cool? 
Your emotions did that.

Ever felt sort of sick, but powered through something pretty successfully anyhow?
Your mind did that.

These kinds of things happen to you all the time, right?

Well, they actually happen more than you even realize, and you can use what’s going on there to determine and choose how your moments, interactions and days go rather than just allowing them to happen to you.

It’s called State, and you’re in one right now. 

Not the geographic State like California, but your State as in where you are mentally, emotionally and physically at any given moment.  You could be curious, riveted, bored, excited, tired, irritated, focused, creative, playful… these are all States.

Often people refer to their moods, which is pet peeve of mine, since it implies emotion only, and is actually inaccurate.  There’s a lot more to where you are right now than just emotion, and you can actually manage it more easily than you’d think.

This is one of my favorite topics to coach, and a lot of fun to play with. It’s also one of the most important distinguishing factors between people who are “good” and people who are masters; think Michael Jordan vs. every other b-ball player (still), Peyton Manning vs. every other quarterback. Not only are they masters of their talent, they are also masters of their own State from second to second. Under tremendous pressure, they get and hold themselves perfectly aligned mentally, emotionally AND physically to outperform everyone else. This is key not only for them, but for you too. Why?

Performance is State-dependent.                                                                                   
Learning is State-dependent.                                                                                         
Attention is State-dependent.                                                                                          
Focus is State-dependent.

Whether or not you can perform, learn or focus as you want or need to completely depends on your State.

Here’s the piece people miss, which is the crucial…                                                         
State is always comprised of three interconnected parts:  thoughts (mental), feelings (emotional) and position/action (physical).  These are key, because every time one of these parts shift, the other two shift as well. Every time. 

Change one part, you change them all. Every time.                                               
Think about it…                                                                                                               
You’re working, start to get bored, so get up and walk around for a minute.  You sit back down, and you’re refocused. That’s a physical trigger shifting where you were mentally/emotionally. OR…                                                                                                
You’re tired, but talk yourself into working out anyhow.  You don’t even get winded, have energy that surprises you, and get into a great workout . That’s a mental trigger shifting where you were physically/emotionally.  OR…                                                                  
You’re feeling cranky, tired and distracted, then someone calls or texts who always makes you smile or laugh.  You come away from them on your phone happy, energized, and thinking more clearly. That’s an emotional trigger changing where you were emotionally/mentally/physically.

Every one of those is called a State Change, and you actually have lots of them all day long.

The question is this:  Are they just happening to you or are you choosing them deliberately?

States get triggered by all sorts of things. Situations, conversations, episodes.  Recurring triggers exist all over, too. These are called anchors, or associations to particular States.  Common anchors are certain people (just seeing that one person’s name come up on your email or voicemail list triggers a certain State),                                                                
smells (recently a waiter was a completely thrown by how much my perfume was an anchor to his ex-girlfriend… awkward!),                                                                           
music (that’s why your favorite show doesn’t change it’s theme song- it’s your trigger for an excited, anticipatory State to be ready for tuning in), and                                                 
places (that one spot where you… will always trigger the same memory and corresponding State…).

The mind-body connection has lots of research, and we’ve even come to reference “mind over matter” to explain how we performed despite ourselves or as a tactic to employ when we need to get “in the zone.”  That’s really State we’re referencing, in moments when we’ve deliberately managed it- changed, accessed, set it so well that we could perform beyond the circumstances or what we normally could.  Athletes and entertainers do this all the time pregame or preshow, in order to set themselves for their best performance.  Why not you?

You can learn it…

Master State Management, and you’re on your way to guaranteeing your own performance. 

The best examples to watch are in sports. To me, it’s a great fishbowl where I love to study moments, patterns and techniques of State management and mastery (or not).

Take basketball…                                                                                                                 
The foul shot in basketball is the ultimate test of State.  Technically, it’s the easiest shot there is- straight in front of the basket, nobody interfering, the same every time.  And yet… it’s not the easiest shot, because it’s really a test of being able to set and hold State. This is brilliant, in my opinion. Elite, uber-talented professional basketball players screw up this shot. Some chronically.  Why? Change one, you change them all.  There’s no question of whether they can physically make the shot- of course they can. They have and will nail thousands of foul shots, maybe even with their eyes closed.  Not the point. You put them on the foul line with pressure of the win in jeopardy, slow time down, and then it’s not about physical or technical ability.  It’s about being able to set and hold State.  It’s mental and emotional… and if these aren’t set it automatically, literally handicaps their physical ability in that moment to hit the shot or not. All connected, all the time. 

The difference between you and an NBA star…                                                     
Actually quite a few, right? So, you may not be a professional basketball player, but I’d wager that your performance may actually have more at stake to it than that player on the foul line for one shot in one game. Yours is about performing as a the right leader to your team, creator of the ground-breaking idea, or listener for another human being.  Your State matters.

Think of it as the glue that holds everything else (your talent, your ability, your knowledge) together. If you have those things and you can manage your State well, you’re set.  If you have all that, but can’t hold your State, you’re inconsistent at best.

So- let’s get you some State mastery, yes?                                                                
You can change your own and other people’s States in an instant, and it will make all the difference between good and great, control vs. none over the quality of your experiences and ultimately…what you can generate in your own performance.

I coach to this every day, so if you really want to dive in, let’s chat. Meanwhile, we’ll take a few posts to mess with it and build these critical new muscles for you. This is truly just Part 1.

For now…

•Wake up a new self-awareness… of your State. 

To get more out of your moments and mastery over your State, you have to first be able to call it in the moment. What State are you in right now? Hopefully it’s something like curious, focused, or intrigued as you’re reading this . If it’s not any of those, see if you can give it a name.  “Good” and “bad” don’t cut it for pinpointing a State.  Get more specific, like: Focused, energized, calm, anticipating, inspired, motivated, determined, enthusiastic, excited, curious, open, reflective, peaceful, etc.                                                                    
OR                                                                                                                                   
Doubting, restless, critical, frustrated, annoyed, grouchy, sad, angry, restless, anxious, distracted, defensive, judging…

If you find yourself thinking “I don’t know what State I’m in,” see if one of those listed fits, and your brain will usually work out the right answer from the contrast…  “No- that’s not it, it’s really….!”

•Pay close attention to WHAT, WHO and WHEN your States get triggered or are vulnerable.   

You’ll notice that your State might be a really good one like curious, creative, focused, open… but then it gets messed with by something, which spins you into an unproductive State like stressed, irritated, mad, complacent, crabby, taskmaster, or whatever.

For example, certain people trigger States for you. Who sets yours off every time?  Good or bad?                                                                                                                                      
Or, it could be a certain topic that does it.                                                                           
Or, it could be a certain time of day that does it to you.                                                        
Or it could be situational- like getting feedback.                                                                  
Or, it could be particular people, songs, places or smells that trigger certain States as anchors. Pay attention.

•Find your triggers and use them. 

Anchors for certain States are all around you- good and bad. It takes extra awareness to realize when your State is being triggered, in the moment. Try calling it, then use anchors to your advantage.

Place that stresses you?  Get out of there and avoid it if possible- switch it up.           
Favorite song that fires you up? Listen to it before the big presentation.                           
Shirt that makes you feel invincible?  Wear it for the big meeting.                                     
Scent that calms you? Wear it when you know you’re anxious.                                        
Photo that reminds you of a great/successful/peaceful/connected moment? Get it onto your wall or  phone where you can look at it when you’re off.

There’s a lot more to this. We’re just getting started. This is enough to mess with for a week.

Next time…

Deliberately setting or changing your State- in the moment and strategically.

Getting other people’s states and how to change those, too.

Meanwhile, stay tuned to yourself, and see how quickly you can call out your own State. You’ll be way ahead of most people around you.

NOTE: This is Part 1 of a 3-part series on the power of State. Check out 2 & 3 also!

©SarahSinger&Co. 2013

Bubble Moments

“Keep in mind… for everyone else in your life, these last two days have just been Thursday and Friday,” I said to a group of twenty-four people last Friday afternoon. They laughed, but then went a little silent as they wrapped their heads around that, realizing that the time they’d just experienced was different than normal- like in a bubble.

We’d just finished an intense workshop I taught, during which 24 people in the room experienced some huge personal and professional shifts in their awareness and realities. Their own possibility opened, they connected with people in ways they hadn’t before, and they got perspective on themselves at an a-ha level.  Several described themselves as “different people” by the end from how they walked in. It seemed like several days if not more in some ways, it was so significant.

Awesome.  And yet- we really only spent about a day and a half together.

There are some moments, hours or days that truly seem to be metaphysically different than the others- as if the moments of time themselves are somehow altered, stretched or suspended. Like in a bubble.

…A conversation in which everything finally clicks, insights build on one another and generate new ideas, and the electricity and magic of true connection is tangible.

…The timeout of a game, when the crowd and noise fall away, every person on your team leans in, you feel the energy, and you’re locked in.

…The last night with best college friends, “going there” to connect at a deeper level, savoring each moment, an epic memory is etched before you all disperse for months apart.

…An experience of transformative impact shared with another… in which your collective eyes are opened to something new, which changes how you see the world forever.

…The moment you got the news which changed everything…?

Most of these seem longer or shorter somehow than normal.  In the experience of them, it’s as if time is truly suspended, and you’re able to live and stretch each moment out more. Like a scene from a Matrix movie, the moments seem to take on another dimension, separate from the flow of time and incident the rest of the world’s experiencing. Like a protected bubble floating through the rest of the air, which is all the same. These “bubble” experiences also seem more intense than others in the moment. Senses become more acute, colors more vivid, emotions more raw, connection more amplified. The rest of the world falls away, and our normally scattered attention zooms into focus- on another person, an idea, a feeling or the shared experience itself. The self-consciousness of monitoring oneself against time, other things/people outside the bubble, responsibility, or the swirl of activity marching along outside it just melts away.

So purely what’s left, finally possible… is to just be there fully in the moment, wide awake and aware, allowing ourselves to think, feel and respond without inhibition or distraction. Presence.  This is when true creativity occurs in its rawest form and connection feels charged in a way that it generates something palpable.  Flow. It’s real, there’s great research to support it, and creatives have spent generations trying to perfect the ways back into it after those moments are gone.

The classic sign coming out of one of these experiences- getting that feeling of disorientation (like a bubble popping), looking at one’s watch and realizing how much time has passed…

“It seemed like twenty minutes- how could it have been four hours?” or                              
“It seemed like an hour- how could it have been only ten minutes?” or                          
“We’ve really only known one another for a week?  Seems like years.” or                           
“It’s only been two days? Feels like at least a week.”

In our memory, they become etched deeply and clearly, touchstones we replay over and over. If you have experienced a bubble moment like this, you might be silently waiting/seeking the next, and replaying the last in your mind for inspiration. If you haven’t, stay open, get present and tune in.

So… Are some moments actually longer or shorter than others in our experience of them? Like separated from the rest in a bubble? Perhaps.

One thing is certain… in every one of these instances, there’s a huge difference which allows the magic to occur.  WE are different in them than we are otherwise.               
Whether triggered by another person, a situation, or our own choosing in these rare and indelible moments… we got and allowed ourselves to be fully and completely present, awake and engaged.

The biggest question is this- how do we increase the frequency of these moments?      
While they are rare for most of us, we can have more of them. The more we allow the distractions to fall away, the more we choose to step in, lean in, open in… to moments, conversations, people and experiences the more they’ll occur, because we’ll create space for them to occur.  For example, I always get closer to people just before the window of opportunity closes because it pushes me to act- someone moving away, a project ending, someone quitting the team. There’s something about that “last call” push, which forces us to say things we’d normally wordsmith to death in our heads, express feelings that show some vulnerability, step out and seize the moment to connect.                                        
…And these amazing bubble moments of connection occur.

Since noticing this pattern, I’ve made a more conscious effort to initiate moments as “this is IT” instead of waiting for that last call. This is one reframe, but we can create the space in many ways. Seems simple in theory to just put the phone away and be here now, right? But we know it’s not really…

Out of sight, open mind.                                                                                                     
You may have become one of those people who sits at a restaurant dinner or team meeting looking at your phone’s screen instead of the people you’re with. Rather than just turning your ringer off and keeping the phone nearby- actually leave it in another location completely, and watch what happens. The last time I did this (accidentally), I panicked for the first few minutes, but then felt freer, more aware and more present than I had in weeks. One leader I know has everyone at any restaurant get-together put all phones in the center of the table, ringers off. If anyone picks up their phone, they buy for everyone.                   
In your moments, initiate it, and give yourself the space.                                            
Unplugged and undistracted, your brain will reorient to the moment in a powerful way.

Wake up.                                                                                                                              
It’s amazing how we don’t even notice how often we’re physically in a moment, yet somewhere else completely emotionally and mentally. We get through entire days unable to recall individual interactions or moments (because we weren’t really paying attention), pride ourselves on “multitasking” (trendy word for not being present), and spend a lot of time in auto-pilot, half-listening to the people in our lives but not really hearing them with any intent, empathy or connection at all.  We let ourselves to do this because it’s easy- most others are right there with us, casually disconnected right next to us. Enough. Instead, pay attention in a way you haven’t before- to what their face and eyes are telling you behind their words, to the one thing they said in the middle of that sentence that had more emotion behind it than everything else, to what they didn’t even know they cared about until you asked.                                                                                                                    
Get interestED instead of being so interestING, and notice how much there is to build on, learn into and open up when you’re actually looking, listening and feeling for it.

Go there.                                                                                                                           
Sadly, most people have a pretty low shared standard of interaction with one another. We don’t insist on one another’s attention, rarely push one another to engage, and don’t call out the missed opportunities for connection. You can try those, but I’ve found from experience that it’s much more effective to just be the one in the room to create it, rather than call it out. Just go there- ask the big question, probe a level deeper, lean in to make eye contact as you really listen between their words, and lead off the connecting with your own sharing to open it up. People are truly starved for real contact, yet they don’t even realize it, and definitely don’t know what to do about it. You do.                                      
They’ll follow your lead and then create it with you…but they need you to go first.  

The greatest thing I did for the 24 people in that room last week was create space and a way for them to be present, be engaged in the inquiry of what’s possible, and give them a process to GO there.  I’ll keep doing that, because it’s just what I bring wherever I go.  Meanwhile, in the moments we’re with one another, let’s really make it mean something. We can be present, our attention fully with the ones we’re with in the moment we’re in, creating our own bubble away from the fray.  Let’s go…

©SarahSinger&Co. 2013

More Space Than You Think

Everyone needs space, whether they know it or not. 

To think, to feel, to connect the dots… to be.  It doesn’t take very many clicks on Google or tweets in your feed to find someone’s take on the busy-ness and overstimulation of our lives and how to either maximize or manage it. Every day there are more options to get more input- through every medium, device and airwave possible.  If you’re not getting enough- well, that’s for another day. Most of us have no shortage of people around us all the time, either.  Whether you’re actually connecting with them in a meaningful way is something else to examine another time, to be sure. Meanwhile- there they are around you, pulling your attention. Despite where you fall on the introvert-extrovert spectrum and how energized by people you are or not, you also need space and process to work through all that’s in your head, by yourself.

The challenge with all that input, all those people and the stimulation they’re giving you is that it’s not all going to turn itself off- it’ll keep coming, and it’s up to you to purposefully find some quiet space for yourself anyhow. Easier said than done. And why should we, right? How can learning or exploring more or connecting more be bad, right? I’m the biggest advocate there is for true, meaningful connection between people and creating more of it. Yet this is different…that constant buzz around you- can become an easy, justifiable addiction. It also can keep us from getting to true, pure personal clarity.

Yes- some people like to talk their way through ideas, learn with others and get big insights in a group. I’m a huge fan of team brainstorming and collaborative thinking, yet know that it only works well when balanced with solo time.

Most of my impact with people as their coach comes from something fairly simple, yet elusive for most… getting a vantage point or perspective on oneself, which brings clarity of a certain kind. I help people do that in lots of ways, yet one of the most powerful is just in creating clear space for someone to process their own experience- without an agenda or task other than  thinking/feeling through what’s there. It’s amazing to see how every time, insight and clarity into oneself, another or a situation occurs just with some space in which it can. While I love coaching and facilitating this process for people, you don’t need me or a coach to do it…

One of the most important differences between child and adult learners is when their big a-ha’s occur in learning. For kids, it happens right in the moment of learning (why they’re so much fun to teach), while adults have their a-has in reflection afterward.

Letting it marinate. Process time. When we don’t create space for this to occur, it all backs up in your head like your computer when it’s been running with all its applications open for too long.  At best it makes everything else run slower (like your thinking) and at worst, it’ll eventually crash (you know what this looks like for you)- neither good. As with all your devices, you’ve got to shut it all down and reboot to run clear and fast.

There are many ways to do this, and I challenge you to actually create some deliberate space in which you can just process and let your mind connect the dots- even for a brief reset. While of course vacations, daily meditation practices and retreats are great and healthy, THIS can be effective with even just 5 minutes at a time.  Do what appeals to you…

• Get out. Go for a walk, jog or run by yourself, without music  (and in a way that you don’t have to be preoccupied with breath or body)
• Just sit and look at something in nature (outside is best)
• Get some window time- for just looking and thinking.  My personal favorites are airplane windows.
• Journal. Whatever’s in your head, just capture in writing. It doesn’t have to be linear or fit a certain template. Mindmap, free-associate. To start…
• Draw. Not as a way to entertain yourself during something else (meeting, class, etc.) but as a way to empty out your head.
• Meditate right where you are. This can be formal or informal, the practice of clearing the mind.

Give yourself some real space like this, and you’ll notice a difference- guaranteed.  You’ll get some connections you otherwise wouldn’t.  You’ll create ideas that would’ve taken many more iterations to reach. You’ll solve questions you’ve struggled with for too long. With some practice, you’ll get some much-needed perspective on yourself, your questions and your answers.

And then there’s the space you don’t have to find or create, because you already have it. Built into your day, simply notice the several-moment windows you already have, and claim them as your own. Here are the easiest top three…

• Walk time.  Instead of talking on your phone or checking your screen as you walk, actually just think, eyes up and around. Even take the long route to your destination to give yourself a little extra process time.
• Shower time. There are fewer things more consistent or calming than warm water pounding down on you, creating a space between you and the rest of the world. Take advantage of that time to intentionally breathe the steam deeply and let your mind go.
• Drive/ride time. Rather than listen to your headphones/radio or talk on the phone, actually take the solo time you spend in the car/train/bike to just take in the landscape and listen to your own thoughts.

Fair warning- if you’re not accustomed to solo think time or creating that space for yourself, know that it might take some adapting to just learn how to be with your own thoughts, alone. If you’re averse to the idea, there might be some anxiety about what might come up in that space. That time to just be with your own thoughts can bubble up layers of feeling and insight you didn’t even know you had. This is where the clarity, the layers, the pulls on your energy are waiting for the space to get up and out…

It’s also where you get to work it all through, get to the best a-ha’s and finally get some peace in your quiet. 

©SarahSinger&Co. 2013

A Little Light...

Light allows us to see the world in 3D, with contrast and full spectrum.

I did a sunrise run this morning- when I started it was fully dark, and as I ran the light increased. It was awesome to be physically moving through that progression, processing as I watched its layers.

Without light, there’s no focal point- no guide, no reliable way to orient, no depth perception.  Our eyes can be wide open, but literally can’t see form, color or dimension.  Other senses take over- noise distills into isolated sounds, physical sensations become navigational tools through heightened sensitivity.  I find this pretty cool, yet it’s easy to see why people are afraid of the dark.  It can be completely disorienting and definitely a bit freaky if you’re in unfamiliar territory (think Blair Witch Project). Our brains are programmed to search for the lightsource. A survival thing?  I wonder.

Of course I can’t help but think about the parallel in our thinking.  Often in coaching conversations people bring a topic, a challenge, a place in their thinking/feeling that they’ve been avoiding- because it’s been in the dark like that, and they don’t want to go there (but they know they should or need to).  While I’m definitely not a therapist, it’s pretty sobering to see what most of us carry around in our daily shadows, yet how easy it can be to illuminate them into a better place.

My natural role in both work and life seems to be the light-shiner, for lack of a better word.

It’s pretty amazing to see what a little light can actually do.

On my run, just the beginning of blue light in the sky made my (visual) focus steadier- from eyes scanning for a focal point, unable to lock in on anything, to fixed on the clear horizon- highlighted with contrast. While I still couldn’t see detail in the surroundings yet, that contrast changed everything. With a bit more light I could see form, color, detail.  Those things my mind had been trying to define and navigate in the dark were suddenly plain and familiar- no problem.

Getting comfortable with the dark, the brain can relax, the fear goes away.

I use dark, light and the contrast between, as people bring tough challenges they’re wrestling with to a coaching session.  “Let’s just go there for a minute…” I’ll say. So first we take the weirdness out of it- nothing to be afraid of- just create a safe space to first step into the dark, let your eyes adjust, and relax a little. We check out the “dark” option of a tough decision (“maybe I shouldn’t be in this job/place/deal/partnership, etc…”) and play it all the way out with no judgment- just to see. There’s almost always some instant relief for people, in just calling out what they didn’t even give themselves permission to look at before.

In the midst of darkness, a little bit of light provides a focal point.

Pretty quickly, we bring some light into it, to first give contrast and focus- a way to see what’s there. It doesn’t take much to get to full light on an issue- see it in context, dimensional relation to everything else, while we get all it’s detail and complexity up and out. Suddenly what was indistinguishable and daunting can get really clear- and not so daunting anymore.

Contrast clarifies and simplifies it.  After going all the way into the dark, things look much clearer back in the light.

I can't count how many times I’ve coached people through conversations where they started off with “maybe I should just quit” with fear and resignation in their voice, having never admitted this secret thought out loud before.  My response always is a version of, “maybe you should,” and they’re taken aback, because they’re expecting “no- you shouldn’t”- the coach urging them to stay in the light, in the game, where it’s safe and known. Instead we go there, explore it, and THEN shine the light on it, illuminating the rest of the issue and its adjacent options, too.

Context is key. 

On my run today, I was completely into it, and on a trusted, safe path of my suburban neighborhood (with a bit of light on the street here and there)- no problem.  But I kept my focus up and out into the dark, where I kept searching for horizon, as I always do.  The light came, as it always does.  Timing is everything.  I went out there conveniently just as the light was about to come. And those dark spots sometimes need exploring just in time for you to shine some light, see it all clearer, and with dimension you couldn't before. 

We all need to be okay being in the dark sometimes.  Yet sometimes we need a light-shiner to help the process along if the sun doesn’t seem to be coming up anytime soon. Make sure you’ve got some light sources in your life who can do this for you when you can’t.  

There’s power, energy, possibility and clarity in light- but even more when we can see the contrast.

©SarahSinger&Co. 2012

Shower Moments

I actually don’t have “shower moments” in the shower.  You know- the ones where great insights come to you, and everything becomes clear.  I have those moments running.  Being as kinesthetic-visual (with a preference for horizons and tree-gazing) as I am, running is my very best way to synthesize, get perspective, work through something, or get a much needed connection I’ve been noodling over.  Runs like this morning- a brief 25 minutes on a sunny Saturday- are ideal for making sense and learning out of the week or, in this case getting clarity on a single piece of the week I needed to resolve.  While running isn’t for everyone, it’s pretty critical to know your most reliable, effective way to get there, and make it part of your routine.

Take a look at your patterns and what things you do to find that clarity on your own.  While I’m a big fan of talking with others to work through things (hello- my career), I think it’s clutch to have your own reflective way to get there, too.  Great leaders, performers, athletes and practitioners of all kinds keep honing their talents and skills with self-awareness, self-insights and change- otherwise known as personal learning.  While I absolutely subscribe to the imperative for mastery of needing to surround ourselves with great coaches and those who ask more of us than we do of ourselves, I think that only works best if we can also get to the best insights on our own, regularly. That’s best done when you create a space/practice in which it can occur.

I know it’s been a good run when I actually forget that I’m running.  When I’ve been so deep in thought that I look around and seem to have skipped a few blocks of my route.  Today was one of those, and as a result I’m much clearer on a challenge I’ve been working on all week.

That said, I think I’ll go have my version of a shower moment- a time to let the brain turn off, let the water block out the world, rinse out residual thoughts for a few minutes, and reset. We all need practices in which both these things can occur.

What are yours?

©SarahSinger&Co. 2012

Ripples and Focus

Single sculling on a glassy lake- meditative, challenging, peaceful.

I got hooked into it with my dad when I was a teenager, as we spent hours on Atwood Lake learning it, alternating between 2-man sculling together and single sculling on our own.  As I went off to college, he continued to row, solo on the lake every morning the northern Ohio weather would allow.

There’s no better place to contemplate choice, impact and the ripple effect than in the middle of a glassy lake.  When single sculling, your orientation is to where you’ve been and how you got there, rather than where you’re going. You’re on a sliding seat with two long oars fit into outriggers, the bow of the boat pointing through the water while you power it with long, full-body, full-blade strokes of the oars feathered into and over the water in perfect synchronicity. At least that’s the goal.  Therein lies the challenge.  To get both oars perfectly balanced, dipped into and pulled through the water at exactly the same depth, force and speed takes focus and control with constant motion.  To get each stroke evenly powered first by legs, then torso, then arms, then feathering the oars perfectly out of the water and skimmed back over it without nicking the surface takes a different kind of focus and coordination.  Like sailing (my other favorite), you can both lose yourself in it and spend your life hooked by the challenge of the nuance in it.  A thinking person’s sport, to be sure.

One of the coolest parts of sculling is that you see feedback and progress with every stroke.  Because you’re facing to the aft of the boat, your focus is on where you’ve been, watching the wake your boat is leaving behind, the pools of ripple left by each oar.  If your timing was off by half a second between oars, you see it in the ripples.  If you had a perfect stroke, you see it in perfect round pools on either side of your straight wake.  As you gain distance, the trail of pools down the lake chart your progress and path- straight, zig-zagging or meandering.  Each circle of ripples expands instantly, first in distinct circles of light and shadow, multiplying instantly and quickly, ultimately overlapping into the very texture of the lake.

Most people have a default time orientation- past, present or future.  I’m definitely a future-oriented person, sometimes challenged to stay in the moment, as I’m always thinking 5 minutes, 5 days, 5 years ahead of where I am now.  This makes me a good coach and consultant, as I’m great at quickly surveying past patterns (but restless in dwelling there too long), zooming in on the impact they’re having now, and then strategizing both the right path forward and endless possible scenarios forward with insight.  I love to reflect, yet sometimes need to remind myself to do so, often feeling afterward like it was an indulgence. I am big on feedback and learning, so I’ve learned how to strategically and quickly reflect enough to gather feedback when necessary- but always to learn forward.  I am continually striving to (and coaching others to) be more fully present in each moment.  The more I can master this, the more impact and fulfillment I make/get out of every moment.  Meditation is the extreme version of this. I’m intrigued by it, have gotten tremendous value out of the dabbling I’ve done in it,  and have a perpetual goal of making it a habit.  Sculling forces me to keep my focus backward, forcing reflection and in the present, adjusting each stroke and coordinated movement based on what I just did.  Focusing forward or to the future isn’t even possible without physically turning around.  Opposite of life for me- always focused forward, having to consciously stop and intentionally turn around to reflect backward.

One of my favorite parts of sculling is just coasting… After a few long, powerful strokes the boat glides smoothly and silently through the water.  I hold my oars up to rest as I glide, and watch the water drip from them into the water moving past.  The drops make tiny circles, which grow instantly to ripples, which multiply faster than I can track smoothly, beautifully and overlapping into the ripples of the drop before it. Every move we make, every conversation we have, every decision in life we conquer- intentionally or not makes these ripples, which expand into the texture of our lives.  How much are we tracking them, studying them, choosing our next moves based on them?

©SarahSinger&Co. 2011